Introduction
Welcome to Usvil (“us,” “we,” or “our”). We want you to be completely satisfied with your purchase, and we strive to provide the best shopping experience possible. If for any reason you are not satisfied with your purchase, we offer a hassle-free return policy to make your shopping experience worry-free.
Return Window
We accept returns within 20 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] and provide your order number and the reason for the return.
- Our customer support team will provide you with further instructions on how to return your item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
- If your return is rejected, we will provide you with an explanation for the decision.
Shipping Costs
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs when returning your item.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, you will need to return the original item and place a new order for the desired item.
Contact Information
If you have any questions or concerns about our Return Policy, please contact us at:
- Email: [email protected]
By shopping at Usvil, you agree to the terms outlined in this Return Policy. We may update this policy from time to time, so please review it periodically for changes. Your continued use of the website after any modifications indicates your acceptance of the updated policy.